Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team as soon as possible with your order number. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.

Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please contact us if you're unsure whether your item qualifies for return.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once approved, you will receive instructions on how and where to send your package.

Refunds

Upon receiving your returned item and verifying its condition, we will process your refund. The refund will be issued to your original payment method. Please allow up to 10 business days for us to receive and inspect your return, after which we will initiate the refund process.

The time it takes for your refund to be credited may vary depending on your payment provider. Credit card refunds typically appear within 3-5 business days after processing, while other payment methods may take longer.

Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the original shipping charges.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some transactions require additional processing time. If you've done this and still haven't received your refund, please contact us immediately.

When inquiring about a missing refund, please have the following information ready: your order number, the date of your return, the method of return (including tracking number if applicable), and the payment method used for the original purchase. This will help us investigate the issue more efficiently.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or special circumstances regarding your order.